(DEU-Hessen) Technical Service Manager

Stellenanzeige Nr. : 2499146
Es wurde veröffentlicht: 3. Mai 2016, Klicks: 1

 

 
The Dow Chemical Company has an exciting and challenging opportunity within our Electronic Materials (EM) business for a

Technical Service Manager - Semi Conductor Technologies (M/F)

To be located in Schwalbach (Frankfurt/Main area), Germany / Virtual office might be an option.

Dow Electronic Materials is a leading global supplier of enabling materials for applications such as consumer electronic devices, flat-panel displays and telecommunications. Dow Electronic Materials is comprised of four principal businesses ? Semiconductor Technologies, Interconnect Technologies, Display Technologies and Growth Technologies. This position exists within the Semiconductor Technologies group which help s customers create faster, smaller and more powerful electronics. We are the leading innovators in chemical mechanical planarization (CMP) and lithography for the global semiconductor industry .

The Technical Service Manager is servicing the European customer base by providing benchmarking technical support for their CMP processes, for trouble shooting and/or optimization. He understands the operation of polishing tools, polishing processes and related metrics for CMP and possibly SDO applications. The Technical Service Manager is reliably responding to customer requests and technical problems including active attempts to identify opportunities to sustain/increase our market share. He/She manages the technical relationship with our customers in Europe in order to achieve positive scores in the regular vendor ratings. Another focus is the support of the Account Managers in their efforts to protect and gain share, maximize profitability and become the partner of choice for our customer base in the EMEA region.

We are looking for an experienced and passionate Technical Service Manager who has the ability to think and plan strategically as well as to combine technical & commercial aptitude.

Key responsibilities of the position include :

· Travels (or lives close) to customers on a regular basis to consult them on technical issues in relation to Dow products

· Maintains and/or further build the internal relationship with the CMPT Engineering, Marketing, R&D and management to ensure a flawless bi-directional information flow

* Manages the incoming customer requests to the mutual benefit of both parties.

* Collects feedback from the market e.g. competitive information and maintains and builds up a detailed database of customer information.

Dow offers not only a job but the chance to develop a career, in combination with a highly competitive compensation & benefits package. If you are interested in a challenging and rewarding opportunity in a modern global company we are pleased to get to know you.

/ Dow values the benefits that diversity of thought can bring to its organization. We are looking for the individual best suited for this role regardless of their nationality, origin, race, color, religion, gender, sexual orientation, disability or age. /

Qualifications:

· Engineering degree in chemistry, physics or material science

· Practical experience as a CMP process engineer in a larger wafer fab

· Skills in complex problem solving techniques required

· Ability to effectively work with internal and external contacts

· Excellent communication skills including giving presentations to a larger audience required

· Good German and English language proficiency; any further language skills would be an asset

· Ability to write technical papers and publications

· Fundamental commercial understanding expected

· Team spirit

· Willingness to travel.

/ Dow values the benefits that diversity of thought can bring to its organization. We are looking for the individual best suited for this role regardless of their nationality, origin, race, color, religion, gender, sexual orientation, disability or age. /

**Title:**

*Technical Service Manager*

**Location:**

*Germany-Hessen-Schwalbach*

**Requisition ID:**

*1602095*



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Es wurde veröffentlicht: 3. Mai 2016, Klicks: 1



Tätigkeitsbereich: Chemieindustrie


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Unternehmen: Dow Chemical Company
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